Thank you for taking part in this important industry-wide study
The findings will be passed back to participating banks to
help them find out what they do well and, where they can improve
their services. The questionnaire on the following pages contains three
groups of questions to help us learn about:
- You and your banking
- Problems you may have encountered
with your main bank
- Your overall satisfaction with your
main bank
Depending on your answers, this will involve between six and
eight short pages of questions and should take only about ten minutes to
complete. Your response is completely confidential
and
you will not be asked for any personally identifiable
information.
Throughout the survey, please think about your dealings with your MAIN bank
during the past 12 months
Firstly, please tell us the name of
your MAIN bank and region in which you live.